Privacy policy

Last updated: September 1, 2026

SpiderWeb Group Limited (“Spidercard”) operates this store and website, including all related information, content, features, tools, products and services, in order to provide you (the customer) with a seamless shopping experience (the "Services"). Spidercard is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use and disclose your personal information when you visit, use or make a purchase or other transaction through the Services, or otherwise communicate with us. If there is any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use and disclosure of your information as described in it.

Personal information we collect or process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify you or be reasonably linked to you. We may collect or process the following categories of personal information, including inferences drawn from this information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

Contact details including your name, address, billing address, shipping address, phone number and email address.
Financial information including credit card, debit card and financial account numbers, payment card information, financial account information, transaction details, payment method, payment confirmation and other payment details.
Account information including your username, password, security questions, preferences and settings.
Transaction information including the items you view, put in your cart, add to your wishlist, purchase, return, exchange or cancel, and your past transactions.
Communications with us including the information you provide when you communicate with us, for example when you submit an inquiry to customer support.
Device information including information about your device, browser or network connection, your IP address and other unique identifiers.
Usage information including information about how and when you interact with or use the Services, such as how you browse the Services.

Sources of personal information

We may collect personal information from the following sources:

Directly from you including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information;
Automatically through the Services including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies;
From our service providers including when we engage them to enable certain technology or to collect or process your personal information on our behalf;
From our partners or other third parties.

How we use your personal information

Depending on how you interact with us or which of the Services you use, we may use your personal information for the following purposes:

Provide, tailor and improve the Services. We use your personal information to provide the Services, including performing our contract with you; processing your payments; fulfilling your orders; remembering your preferences and the items you are interested in; sending account-related notifications; processing purchases, returns, exchanges or other transactions; creating, maintaining and otherwise managing your account; arranging shipping; facilitating returns and exchanges; enabling you to post reviews; and creating a personalized shopping experience for you, such as recommending products related to your purchase history. This may include using your personal information to better tailor and improve the Services.
Marketing and advertising. We use your personal information for marketing and promotional purposes, such as sending you marketing, advertising and promotional messages by email, text message or postal mail, and showing you online advertisements for products or services on the Services or on other websites, based on products you previously purchased or added to your cart or your other activity on the Services.
Security and fraud prevention. We use your personal information to authenticate your account; provide a secure payment and shopping experience; detect, investigate and take action on potentially fraudulent, unlawful, unsafe or malicious activity; protect public safety; and keep our Services secure. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We strongly recommend that you do not share your username, password or other login details with anyone.
Communicating with you. We use your personal information to provide customer support, respond to your requests, provide effective service, and maintain our business relationship with you.
Legal reasons. We use your personal information to comply with applicable law or respond to valid legal process, including requests from law enforcement or government agencies, to investigate or take part in civil discovery, potential or actual litigation, or other adversarial legal proceedings, and to enforce or investigate potential violations of our terms or policies.

How we disclose personal information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

Sharing with Shopify, vendors and other third parties who perform services on our behalf (for example: IT management, payment processing, data analytics, customer support, cloud storage, order fulfillment and shipping).
Sharing with business and marketing partners to provide you with marketing services and to serve advertisements. For example, we work with third-party services through Shopify to support personalized advertising based on your online activity across different merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy notices. Depending on where you are located, you may have the right to ask us not to share your information for targeted advertising and marketing content based on your online activity across different merchants and websites.
When you direct or request us, or otherwise consent to our disclosing certain information to third parties, for example to ship products to you or to use the Services through social media widgets or login integrations.
Sharing with our affiliates or other members of our corporate group.
In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including responding to subpoenas, search warrants and similar requests), to enforce any applicable terms of service or policies, and to protect or defend the Services, our rights, and the rights of our users or others.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services. The information you submit to the Services will be transmitted to and shared with Shopify and third parties that may be located outside your country of residence, in order to provide and improve the Services for you. In addition, to protect, grow and improve our business, we use certain enhanced features provided by Shopify, which combine data and information obtained from your interactions with our store, other merchants and Shopify. To provide these enhanced features, Shopify may use personal information collected about your interactions with our store, other merchants and Shopify. In these cases, Shopify is responsible for processing your personal information, including responding to your requests to exercise your personal information rights for these purposes. To learn more about how Shopify uses your personal information and any rights you may have, please visit the Shopify Consumer Privacy Policy . Depending on where you live, you can exercise certain rights related to your personal information here: Shopify Privacy Portal link.

Third-party websites and links

The Services may contain links to websites or other online platforms operated by third parties. If you go to a website that is not affiliated with or controlled by us, we encourage you to review that website's privacy and security policies and other terms and conditions. We do not guarantee, and are not responsible for, the privacy or security of such websites, including the accuracy, completeness or reliability of the information on them. Information you provide on public or semi-public platforms (including information you share on third-party social network platforms) may also be viewable by other users of the Services and/or users of those third-party platforms, and our use or that of third parties of such information is not restricted. We provide such links without implying that we endorse the content on such platforms or their owners or operators, unless otherwise disclosed in the Services.

Children's data

The Services are not intended for children, and we do not knowingly collect any personal information from children under the legal age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with personal information, you may contact us using the contact details provided below to request deletion of that information. As of the effective date of this Privacy Policy, we have no actual knowledge that we "share" or "sell" (as those terms are defined under applicable law) the personal information of individuals under 16 years of age.

Security and retention of information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." In addition, the information you send to us may not be secure while in transit. We recommend that you do not send sensitive or confidential information to us through insecure channels.

How long we retain your personal information depends on various factors, such as whether we need the information to maintain your account, provide you with the Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.

Your rights and choices

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, they apply only in particular circumstances, and in certain cases we may decline your request as permitted by law.

Right to access / know. You may have the right to request access to the personal information we hold about you.
Right to delete. You may have the right to request that we delete the personal information we maintain about you.
Right to correct. You may have the right to request that we correct inaccurate personal information we maintain about you.
Right of portability. In certain circumstances and subject to specific exceptions, you may have the right to receive a copy of the personal information we hold about you and to ask us to transfer it to a third party.
Managing communication preferences. We may send you promotional emails, and you may stop receiving them at any time by using the unsubscribe option shown in the email. Even if you opt out, we may still send you non-promotional emails relating to your account or orders.

You may exercise any of the above rights through the specific methods provided in the Services, or by contacting us using the contact details provided below. To learn more about how Shopify uses your personal information and any rights you may have (including rights relating to data processed by Shopify), please visit https://privacy.shopify.com/en.

We will not discriminate against you for exercising any of the above rights. Where permitted or required by applicable law, we may need to verify your identity before processing your request. Under applicable law, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting a request from an agent, we will require the agent to provide proof that you have authorized them to act on your behalf, and we may require you to verify your identity directly with us. We will respond to your request promptly in accordance with applicable law.

Complaints

If you have any complaints about how we handle your personal information, please contact us using the contact details provided below. Depending on where you live, you may have the right to appeal our decision by contacting us using the contact details listed below, or to lodge a complaint with your local data protection authority.

International transfers

Please note that we may transfer, store and process your personal information outside the country or region where you live.

If we transfer your personal information outside the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms, such as the European Commission's Standard Contractual Clauses or any equivalent contracts issued by the relevant UK authority, as applicable, unless the destination of the data transfer is determined to provide an adequate level of protection.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last updated" date, and provide notice as required by applicable law.

Notice under the Personal Data Protection Act

In accordance with Article 8 of the Personal Data Protection Act of the Republic of China (Taiwan), Spidercard informs you of the following when collecting your personal data:

Name of the collector: SpiderWeb Group Limited.
Purposes of collection: online shopping and other e-commerce services; contracts, similar contracts and other legal relationships; consumer and customer management and services; marketing (with your consent); collection, processing and use required by law.
Categories of personal data: name, contact details (phone, email, address), order and transaction records, shipping and pickup information, invoice-related information, device and browsing records, and similar. Payment card details are handled by the payment service provider, and Spidercard does not keep your credit card information.
Period of use: for as long as your transaction and service relationship with Spidercard continues, and for the period necessary to perform contracts, provide after-sales service and comply with legal requirements. Transaction records are kept for up to 5 years under tax regulations.
Area of use: the Republic of China (Taiwan). Because we use Shopify and other cloud services, your personal data may also be processed and stored outside Taiwan.
Recipients of use: Spidercard, service providers entrusted with order handling and customer service (such as Shopify, payment providers and logistics providers), and authorities entitled by law.
Method of use: within the purposes above, in electronic or written form.
Your rights: under Article 3 of the Personal Data Protection Act, you may ask Spidercard to let you inquire about or review, provide copies of, supplement or correct, stop collecting, processing or using, or delete your personal data. Please contact us at support@spidercard.com or our LINE official account @spidercard.
Effect of not providing personal data: you are free to choose whether to provide personal data. If you do not, however, we may be unable to complete your order, deliver it or provide after-sales service.

Contact information

If you have any questions about our privacy practices or this Privacy Policy, or if you wish to exercise your rights, please call 02-2378-0357, email us at support@spidercard.com, or contact us as follows: Line: @spidercard