Shipping policy

Spidercard Shipping Policy

Version date: October 2, 2026

1. Scope

This policy applies to the delivery of products purchased through the official Spidercard website. For returns, exchanges, refunds and the handling of damage on arrival, please refer to the Spidercard NFC Digital Business Card Return, Exchange and Refund Policy.

2. Delivery areas and methods

  1. Delivery areas: mainland Taiwan and its outlying islands (Penghu, Kinmen and Lienchiang counties), and Taiwan to Hong Kong. We do not currently deliver to other overseas regions.
  2. Delivery methods: Chunghwa Post, SF Express Freight, convenience store pickup (7-ELEVEN) and SF Express (Taiwan to Hong Kong).
  3. The delivery methods and areas actually available are shown at checkout. Different products and addresses may offer different options.

3. Shipping time

  1. In-stock products: shipped as early as 48 hours after payment is completed. The actual shipping time depends on order processing.
  2. Custom-printed products: please allow 10 working days (excluding holidays and shipping time) after payment is completed and you have confirmed the printing content.
  3. During long holidays, typhoons, natural disasters, carrier suspensions or other force majeure events, shipping and delivery may be delayed. We will notify you as soon as possible.

4. Shipping fees

  1. Shipping fees are calculated by delivery method and area and shown at checkout, so you can confirm them before paying.
  2. During promotional periods, a single order of NT$399 or more ships free. Whether this applies, and for how long, is as shown at checkout. Orders below the threshold, or outside the promotional period, are charged the shipping fee shown at checkout.
  3. Shipping fees for returned items are handled under Section 9 of the Return, Exchange and Refund Policy. If an item is defective, damaged in transit or made incorrectly, Spidercard bears the necessary shipping fee.

5. Convenience store pickup

  1. Please enter the correct recipient name and mobile number at checkout. When picking up, follow 7-ELEVEN’s rules: tell the clerk the recipient’s name and the last three digits of the mobile number, and have photo ID ready.
  2. Pickup period: within 7 days after the parcel arrives at the store. 7-ELEVEN sends a pickup notification SMS on the day of arrival and on the third day (subject to SMS settings), so please keep an eye on your phone.
  3. Unclaimed parcels: they are returned to the original sending store, and we will contact you about next steps.
    • Standard products: you may choose to have the order shipped again (shipping fee paid by you), or cancel the order and receive a refund of the product price.
    • Custom-printed products: because they are made to your requirements and cannot be resold, cancellation is not accepted. We can only ship again, with the shipping fee paid by you.
  4. To change the pickup store after selecting one, please contact customer service before the order ships.

6. When you receive your order

  1. When you receive your order, please check that the outer box is intact. We recommend filming or photographing the unboxing.
  2. If you find damage in transit, a defect or incorrect contents, please contact customer service within 7 days of delivery. We will handle it under the Return, Exchange and Refund Policy.
  3. Return and re-delivery fees caused by incorrect recipient information, no one receiving the parcel, or an unclaimed parcel are borne by the customer.

7. Shipping notification

After your order ships, we will send you an SMS. It is sent to the mobile number you entered at checkout, so please make sure it is correct.

8. Contact us